CSG-WEST Discusses Constituent e-Relationships
State legislators can learn a thing or two about e-communication from the cor
porate world.
Julie Barko Germany, director of the Institute for Politics, Democracy & the Internet at George Washington University, brought some of that information to Western state lawmakers during The Council of State Governments-WEST Annual Legislative Training Assembly July 17 in Anchorage, Alaska.
But, Barko Germany said, much of what the corporate world is doing to build one-to-one relationships with customers comes from what elected officials have been doing for some time. Developing relationships with constituents has always been important for elected officials, she said.
“Whether in Tammany Hall or Congress today, a lot of what goes on and a lot of the success you have as elected officials depends upon how your constituents view you and the work you’re doing for their community and sometimes, on a local level, it depends very much on building those one to one relationships with people,” Barko Germany said.
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